It is not possible to reserve shoes, as our full stock is also available online. However, you can always place an order online and select the “Pick up in store” option to have your shoes reserved and ready for collection at your preferred MOROBÉ store.

Shoes can vary in fit, and we want them to feel just right. International clients may find it helpful to start with our size guide, available on each product page. Every model also includes detailed information in the “Size & Fit” section to help you choose the best size. 

If you’re still unsure, our customer service team is always happy to assist and offer guidance. 

Shoes can vary in fit, and we want them to feel just right. International clients may find it helpful to start with our size guide, available on each product page. Every model also includes detailed information in the “Size & Fit” section to help you choose the best size. 

If you’re still unsure, our customer service team is always happy to assist and offer guidance. 

If an item you’re interested in is unavailable for purchase, you can always select the product and size and click the “Notify me when available” button. You will then receive a notification as soon as the item is back in stock. 

Please note that restocks are limited and do not occur very frequently. Our customer service is happy to suggest other alternatives you might love. 

Just like with everything else, everyone leaves their mark on the things they love, and shoes are no exception. The way we move naturally affects how they wear over time. 

At MOROBÉ, we believe in helping your favorite pairs last as long as possible. That’s why we offer dedicated repair services for products purchased directly from our official channels—including morobe.com, MOROBÉ stores, and authorized retailers—within one year of purchase. 

Reach out via WhatsApp +32 475 70 70 27, e-mail us info@morobe.com or visit our stores with your specific request, and a MOROBÉ Client Advisor will guide you through tailored solutions, while keeping you informed every step of the way. 

Once we receive your order, you’ll be directed to a confirmation page showing your order number and details. You’ll also receive a confirmation email with the same information so you can easily keep track of your order.

We gladly accept payments with Visa, MasterCard, and American Express credit and debit cards. For added convenience, you can also pay using PayPal or Apple Pay.

Once your order is on its way, you can follow its progress and delivery using the tracking number sent in your confirmation email. 

All orders are shipped with FedEx, DPD, or DHL, depending on your country, and require a signature upon delivery. Deliveries typically take place on business days between 9 AM and 6 PM. You can also provide an alternate daytime delivery address—such as your workplace—when placing your order, which we recommend for added convenience. 

For all orders within the European Union, shipping is on a DDP (Delivery Duty Paid) basis, so taxes and duties are included in the price you see at checkout. For orders outside the EU, local import duties or taxes may apply. Please note that MOROBÉ is not responsible for any additional charges from customs or local authorities.

You can return items within 14 days of receiving your order, as long as they meet the guidelines in our Return Policy. For step-by-step instructions and more details, please visit our Return Policy page, designed to make the process as simple and smooth as possible for you. 

Once your package reaches our warehouse, please allow 5 to 10 business days for us to process your return. You’ll receive an email as soon as the return is completed and your refund has been issued.